News
3
Aug
2020
Himachal Pradesh transport department services go online
Under the new e-Parivahan system, the services are available on its website under various categories, like permits for stage carriage, contract carriage and all India transport permit, issuance of the registration certificate and driving and conductor licence, etc.
SHIMLA: The transport department of Himachal Pradesh has started providing all its services online and one can avail the same by visiting either the department’s website or the nearest Lok Mitra Kendra, said a senior official of the department.
According to transport commissioner J M Pathania, a detailed user guide is being prepared for the regular customers of the department, including bus, truck, taxi and auto operators, to educate them on how to avail the services online.
Under the new e-Parivahan system, the services are available on its website under various categories, like permits for stage carriage, contract carriage and all India transport permit, issuance of registration certificate and driving and conductor licence, etc.
Pathania said under the new arrangement, all services are being made available to the people at their doorsteps. Earlier, people had to visit the offices of registering and licensing authority (RLA) and regional transport officers again and again for their work, but now, all services of the department are available at the click of a button.
“Now there is no need for people to visit transport offices or seek favour from officials. This will also ensure elimination of harassment,” he said, adding that six steps — user registration, user login, filling online form, attaching documents, making online fee payment and submission and acknowledgment — have been introduced for the delivery of smart transport services.
Pathania said the online facility would also ensure a transparent and time-bound delivery of services following its linkage with the Public Service Guarantee Act. “We have also provided the provision of deemed approval if a service is not provided within the given time limit,” he added.
He said the online services on pilot basis were started in Shimla and Kangra districts on July 17 and for 15 days, teething problems would be monitored and plugged.
According to transport commissioner J M Pathania, a detailed user guide is being prepared for the regular customers of the department, including bus, truck, taxi and auto operators, to educate them on how to avail the services online.
Under the new e-Parivahan system, the services are available on its website under various categories, like permits for stage carriage, contract carriage and all India transport permit, issuance of registration certificate and driving and conductor licence, etc.
Pathania said under the new arrangement, all services are being made available to the people at their doorsteps. Earlier, people had to visit the offices of registering and licensing authority (RLA) and regional transport officers again and again for their work, but now, all services of the department are available at the click of a button.
“Now there is no need for people to visit transport offices or seek favour from officials. This will also ensure elimination of harassment,” he said, adding that six steps — user registration, user login, filling online form, attaching documents, making online fee payment and submission and acknowledgment — have been introduced for the delivery of smart transport services.
Pathania said the online facility would also ensure a transparent and time-bound delivery of services following its linkage with the Public Service Guarantee Act. “We have also provided the provision of deemed approval if a service is not provided within the given time limit,” he added.
He said the online services on pilot basis were started in Shimla and Kangra districts on July 17 and for 15 days, teething problems would be monitored and plugged.